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HUMAN RESOURCES

Job Announcement


Title: Casino Host, Full Time
Closing Date: March 19, 2019
Contact: Tenase McClay, Phone: 218 878-2348

 

Primary Responsibilities:

  • Recruits new players through a variety of direct sales activities such as direct mail, telemarketing, referrals, guest visitation and offsite events and functions.
  • Generates new and repeat business by helping to reaffirm the goals and objectives of the company.
  • Develops and sustains working relationships with all guests, with emphasis on mid-level players.
  • Coordinates guests’ reservations for restaurants, showroom and Hotel.
  • Greets guests on casino floor, establishing rapport with them and providing complimentary amenities based on approved tier rankings.
  • Involved in developing, training and implementing the Host Program.
  • Conveys terms of the tiered program and explains qualification requirements to prospective gaming customers.
  • Stays aware of competitive promotional methods.
  • Player development operations as assigned.
  • Assists with organization and implementation of players’ parties, special events and promotions designed for mid-level to high-end and premium players.
  • Represents management at special events.
  • Coordinates with the player development department and other departments to maximize communication.
  • Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
  • Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
  • Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
  • Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
  • Maintains a clean and organized work area.
  • Must attend all required Title 31/SAR training.
  • Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

Physical Requirements:

  • Normal physical requirements with some lifting with a minimum of 10 pounds.
  • Able to move around the property and greet guests.
  • Subject to inside and outside environmental conditions, including working in a smoking environment.

Job Requirements:

  • The incumbent must have a minimum of 5 years in gaming operations.
  • Prefer a minimum of 3 years in Player Development as Host or in the Player Development Department.
  • Table games and Slots experience preferred.
  • Proficient in MS Word, Excel, Outlook and Powerpoint programs.
  • Must have a High School Diploma or GED.
  • Must maintain a positive attitude and exhibit personality.
  • Must be available weekends, nights, holidays and special events.
  • Must be flexible with scheduling and possibility to be on call.
  • Detail and accuracy of data hygiene, including recording information on new guests, and updates player accounts when needed.
  • Must have excellent problem solving skills, attention to detail, and sound, timely decision making.
  • Ability to communicate effectively orally and in writing is required.
  • Ability to work independently and establish priorities is required.
  • Attention to detail and accuracy is required.
  • Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
  • Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
  • Subject to pre-employment and annual background checks.

NATIVE AMERICAN PREFERENCE

APPLY TO:
Human Resource Department

Second Floor, Black Bear Hotel
1785 Hwy. 210, Carlton, MN 55718

 

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