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Human Resources

Position Announcement



The Director of Operations is responsible for the successful overall coordination, administration and direction of six departments: Food and Beverage, Hotel Operations, Convention Center, Security, Facilities and the Golf Course, and two ancillary operations: Gift Shop and Valet.


  • Responsible for creating, developing and implementing an effective strategy of organization to enhance profitability, productivity and efficiency in the functional areas of responsibility.
  • Responsible for the supervision and performance of the Food and Beverage, Hotel Operations, Security, Facilities, Convention Center and Golf Course Managers as well as supervisory staff of the Gift Shop and Valet. Sets priorities and provides guidance and assistance as needed.
  • Responsible for analyzing and recommending objectives for future growth and expansion.
  • Works with department heads to ensure formulation and administration of departmental policies and performance standards.
  • Ensure overall compliance with applicable laws and regulations governing the functional areas of responsibility.
  • Review and manage daily operating plans including occupancy rates, restaurant usage, maintenance, safety and security for functional areas of responsibility.
  • Review staffing levels to maintain budget levels of employment. Delegate authority and assign responsibilities.
  • Responsible for preparing, planning and budgeting for responsible departments.
  • Work closely with department managers in the identification of operational problems, putting into place policies and procedures to solve such problems.
  • Leads departmental managers in the development and implementation of short and long term goals and the business planning process to ensure attainment of the Board of Directors of Fond du Lac Management, Inc. goals and objectives.
  • Establishes an effective system of communication to maintain a constant flow of communication to all staffing levels.
  • Provides routine and non-routine reports as required by Executive Director and/or Board of Directors.
  • Acts as spokesperson for the Casino Resort. Displays a responsive and professional manner in solving all requests, complaints, and problems.
  • Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
  • Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
  • Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
  • Maintains a clean and organized work area.
  • Due to changes and modifications in the job from time to time, employees are to be flexible and assume other responsibilities assigned by management as deemed necessary.


  • Subject to inside environmental conditions, including work in a smoking environment.
  • The noise level in the work environment varies from light to moderate.
  • Sedentary work with some walking required throughout the casino, hotel and convention center.


  • Bachelor or Masters Degree in Business Management (or closely related field) and a minimum of ten years of related experience in a casino resort or other hospitality field in a senior management position is required.
  • Extensive knowledge of the Hospitality industry, especially in the areas of Hotel and Food & Beverage management.
  • Must be able to identify strategic issues, prioritize workload, and identify and develop effective programs to maximize performance.
  • An understanding of planning, motivation, and managing people and resources is desired along with an understanding of the intricacies of inter-cultural relations applicable to public relations.
  • Ten years experience in the direction and management of employees with a track record of promoting an atmosphere of teamwork.
  • Must possess excellent organizational, communication, and multi-tasking skills function effectively with accuracy and attention to detail while meeting established deadlines.
  • Good working knowledge of computer software, especially Microsoft Office.
  • Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
  • Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.
  • Ability to work in a fast- paced, busy environment.
  • Position will be required to work a varied schedule that will include evenings, nights, weekends, and possibly holidays.
  • Solid knowledge and experience in managing standard accounting and financial analysis tools.
  • Ability to effectively present information to groups of all sizes as well as to top management.
  • Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
  • Subject to drug and alcohol testing in accordance with the Fond du Lac Reservations Personnel Policies.
  • Subject to pre-employment and annual background checks.
  • Some travel required.

HOURS: Shift to be determined upon hire.

TO APPLY: Complete transfer request or application and submit to:
Human Resource Department
Second Floor, Black Bear Hotel
1785 Hwy. 210, Carlton, MN 55718

Opening Date: September 12, 2017 Salary: TBD
Closing Date: October 12, 2017 FT Position Available

Contact Person: Elizabeth Mena, Phone: (218) 878-2343