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Human Resources

Position Announcement

HOUSEKEEPING MANAGER

PRIMARY RESPONSIBILITIES:

  • Supervises all housekeeping and laundry employees to include selection and retention of subordinates, approving and disapproving leave requests, evaluating performance, determining training needs, scheduling, disciplining, etc.
  • Manage the day-to-day activities of the housekeeping department, plan, schedule and organize work to ensure proper coverage.
  • Communicate and enforce policies and procedures.
  • Inspects housekeeping and laundry work. Ensures that staff is properly trained and has the tools and equipment needed to effectively carry out these respective job duties. Develop and implement procedures for managing the quality of housekeeping and laundry services.
  • Schedule routing inspections of all guests’ rooms and public areas to ensure furnishings, guest’s rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfactions.
  • Ensure all employees are advised of deficiencies and instructed on corrective action.
  • Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
  • Control expenses within all areas of housekeeping.
  • Participate in the preparation of the annual department operating budget and financial plans which support the overall objective of the hotel.
  • Conduct department meetings to include the review of procedures and events that warrant special handling and detailed information.
  • Conduct pre-shift meetings and review all information pertinent to the day’s activities.
  • Responsible for the security of lost and found items or coordinates the lost and found function with other departments.
  • Reports any deficiency in any room or public areas to the maintenance department.
  • Establish par levels for supplies and equipment.
  • Replenish shortages and other business supplies for daily business.
  • Promote teamwork and quality services through daily communications and coordination with other departments.
  • Interact with vendors/contractors to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues and resolve any vendor performance issues.
  • May assist with the deep cleaning projects and/or assist housekeeping staff as needed.
  • Prepares and analyzes reports on labor costs and production operation to determine whether operating cost standards are being met.
  • Must attend all required Title 31 and/or SAR trainng.
  • Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
  • Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
  • Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
  • Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
  • Maintains a clean and organized work area.
  • Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

PHYSICAL REQUIREMENTS:

  • Prolonged walking and standing is required.
  • Ability to lift and carry up to 25 pounds is required.
  • Bending, stooping, pushing and pulling is required.
  • Subject to inside environmental conditions, including work in a smoking environment.

POSITION REQUIREMENTS:

  • Ability to plan and implement housekeeping and laundry programs, policies, and procedures is required.
  • Ability to supervise effectively is required.
  • Ability to work under pressure is required.
  • Experience in a housekeeping and/or laundry operation is desired.
  • Knowledge of safety and evacuation procedures is desired.
  • Ability to communicate effectively orally and in writing is required.
  • Ability to work independently and establish priorities is required.
  • Attention to detail and accuracy is required.
  • Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
  • Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
  • Subject to pre-employment and annual background checks.

HOURS: Shift Work. Shift to be determined at time of hire.

TO APPLY: Submit complete application to:
Human Resource Department
Second Floor, Black Bear Hotel
1785 Hwy. 210, Carlton, MN 55718

Opening Date: May 8, 2018 Salary: TBD
Closing Date: June 8, 2018 FT Position Available

Contact Person: Mark Brende, Phone: (218) 878-2351

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